Detalhe da Oferta:
Inviting applications for the role of the Sales Program Specialist Associate with Dutch-Hybrid Lisbon
Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail. Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast paced, team-focused environment. The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners.
Responsibilities:
· become and remain knowledgeable and passionate about leading social media products and community standards;
· have strong interpersonal skills, verbal and written communication skills;
· provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
· collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
· act as a point of contact to provide consultative support on agencies and advertisers accounts;
· drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
· educate advertisers on product usage, troubleshoot and resolve complex cases;
· complete the required tasks within the agreed turnaround times and standards of quality;
· have good language requirements
· complete and pass all required training provided by the client;
Minimum Qualifications:
· experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
· comfortable over the phone and navigating CRM systems;
· ability to provide exceptional customer support;
· have strong understanding of social media;
Preferred Qualifications:
· preferably have experience working with social media monitoring;
· preferably have strong IT knowledge;
· preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;
· preferably have experience working with small and medium-sized businesses;
· preferably have demonstrated success in driving revenue growth and exceeding sales targets; o preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;
· preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc
What can we offer?
· Attractive salary;
· Stable job offers – employment contract
· Work in a multicultural and diverse environment with employees from over 30 countries
· Genpact supports langauge courses, professional tranings and great career development opportunities
· Free access to our award-winning learning platform
· Benefits such as Private Medical Package, Meal Vouchers or Access to welness programs
cristina.ramos@genpact.com