Detalhe da Oferta:
Welcome to DTS! We are looking for you!
Role Description
Within the End User Services family, this role is a key member of the Workstations & Automation Team – ensuring optimal and cost-effective IT tools.
The Workstations & Automation Team has the following technologies/activities in its scope:
Workstation Design
App Catalog Management
Level 3 Support on Workstations
Client Business Applications
Microsoft End Point Configuration Manager
Intune
Azure VDI – Windows 365
Vulnerabilities and Patch Management
Enrollment management (docs included)
Scripting (PowerShell, Python, other languages)
Android and iOS Mobile Device Management in Intune
MAC Management in Intune or Jamf (not mandatory but valued)
Microsoft Power Automate (not mandatory but valued)
As a key member of the team with a very strong technical background, the successful candidate is going to act as a Subject Matter Expert on the managed perimeter.
Accountabilities:
Define, develop, and maintain EUS capabilities in conjunction with Infosec and other Technology Services functions.
Participate in the weekly On-Call with the team.
Build and maintain effective relationships with stakeholders across all Euronext group.
Alignment with the Change Management team in definition and maintenance of Service Level Agreements for supported services.
Accountable, with the team, for planning and managing the maintenance and patching of existing services to agreed levels.
Responsible, with the team, for ensuring open incidents and requests are addressed according to SLA.
Ensure capacity management is in place for key services.
Ensure documentation is up to date, accessible, easy to use, reduces single points of failure within the team, and makes the team more efficient.
Lead by example by taking care of the health and safety of yourself and others.
Qualifications – essential:
ITIL Qualified
Microsoft Windows technologies-related qualifications
Knowledge/Experience:
Expertise in ITIL processes and industry best practices in service request and fulfillment.
5+ years of Expertise in End User Services technologies including, but not limited to, Microsoft End Point Configuration Manager, Windows, Office, Outlook, email, browsers, networking, file sharing, PowerShell scripting.
Leadership role in continuous improvement, evolving hardware and software processes.
Used to working under pressure and meeting deadlines.
Good Level of English (at least B2).
Send us your Cv to:
recrutamento@dts.pt